Reclamation form
Before submitting a reclamation. We want to process your case correctly from the start. Please note the following before continuing:
When should you submit a reclamation?
A reclamation is the correct way to contact us if you suspect that an error has occurred in parking control.
When does the parking control fee remain valid?
The parking control fee usually remains valid if the parking terms have not been followed, for example if:
- in the digital parking permit, the license plate number has been entered incorrectly or not at all
- the parking fee has been charged to the wrong vehicle or the wrong parking zone
- the parking fee has not been paid
- the parking duration has not been specified or the permitted parking duration has been exceeded
- the driver has otherwise violated the parking terms clearly posted in the area