How can we help you?
Frequently asked questions
- How do you investigate parking errors?
Our traffic wardens take a photograph of each car that is issued a parking control fee. When a motorist files a complaint about a parking control fee issued to him or her, we investigate the photographs taken of the car and resolve the complaints received based on them. We then prepare our reply to the complaint. Complaints are processed carefully with a fair outcome as the goal.
- How quickly will the reply to a complaint arrive?
We process complaints in the order of arrival. The processing time for complaints is about 1–2 weeks.
- What information should I provide in the complaint?
The complaint must include the reason/grounds for the complaint, reference number, car license plate number, date of issue of the parking control fee and contact details for sending the reply
- What should I do once I have filed a complaint?
After submitting your complaint, it is not necessary to pay the parking control fee until you have received our written reply.